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New Police Number

2011-10-17 00:36:12

Residents are to be given a new 24-hour number to telephone the police in Suffolk this autumn.

Instead of dialling 01473 613500 to report a non-emergency, or discuss other matters, the public willsimply need to dial 101. In an emergency they will continue to use 999.

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Suffolk Constabulary will adopt 101 in October. All 43 forces in England and Wales are expected to beusing it by January 2012.

The new number is designed to offer the public across England and Wales one easy way to contact their local police force to report non-emergency crimes, anti-social behaviour and disorder or to speak to their local police officers.

The new service will be available 24 hours a day, seven days a week. When someone calls 101, the system will determine the caller's location and connect them to the police force covering that area.  They will hear a recorded message announcing which police force they are being connected to.

Calls from landlines and mobile networks will costs just 15p, no matter what the time of day, or how long the call is. Deaf, hard of hearing or speech impaired callers will be able to access the service via textphone on 18001 101.

Callers should always dial 999 when there is an emergency and you require immediatepolice assistance.  An emergency is where life is in danger; a serious offence is in progress; a suspect is at a scene; an alleged offender is identified at any location; there is an imminent likelihood of violence/damage to a person's property or there is a serious road traffic collision.

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